Every once in a while, we get support tickets with subject lines or messages in ALLCAPS and with lots of exclamation points.
Something along the lines of:
Subject: “IT’S NOT WORKING!!!!!”
It is clear that the writer is pretty stressed out.
I’ve been there too. I bet we all have. And it’s no fun.
When we are feeling that way, we are usually too upset to communicate effectively about what is not working. Which means it takes longer for...